reset.troy.eduAccess Your TrojanPass Account

Support If you have followed the appropriate steps but are still unable to access the system or change your password please submit a ticket to our Helpdesk or call 1-800-414-5756 or 334-670-4357 (HELP) for further assistance. TROY Sites it.troy.edu my.troy.edu troy.edu Album -- Trojan Pass Your key to accessing email, Canvas, Helpdesk and many other Troy University services. Change Password Forgot Password? Reset Security Questions What is a TrojanPass account? This account is known as a single sign-on (SSO) account. The same username and password will give you access to many services including: TROY Email Canvas Self-Service Trojan Web Express Helpdesk Adobe Sign Housing Portal Microsoft 365 Apps my.troy.edu Parking Decal/Tickets Portal SANS Training Portal SOS (Emergency Email and Text Alerts) University-Owned Computers University Networks Frequently Asked Questions New student? Start here. New students will receive access to an account within 24 hours of acceptance. To lookup your username, and learn how to access your email for the first time, please visit www.troy.edu/start . If you are a new student, please consult your acceptance email for information about your initial password. How do I set my security questions? The first time that you login to your account you will be asked to configure your account recovery options by providing alternative contact methods including your phone number and/or alternate email address. If you skip this step you will not be able to reset your password without assistance. How do I reset my password? Visit our Forgot Password link to reset your password.Please note that you must have configured your security questions in order to use this too. If you are a new student, please consult your acceptance email for information about your initial password. Why has my account been disabled? Any account may become temporarily disabled after too many invalid login attempts in order to protect your account. This lock is temporary and will be disabled after approximately 30 minutes. In rare cases an account may have been disabled by support staff in order to protect the account. You can learn more in this article titled "I think my account has been locked or disabled. What should I do?" In this case you will need to contact us for assistance. When will my account be removed? Student accounts will remain active for approximately two years after graduation, or last date of attendance. These accounts are disabled after the two-year time period, unless the student reaffiliates with Troy University through employment or re-enrollment. I need help. First, try searching our Helpdesk Knowledgebase for a possible solution. If you are unable to access your account, and none of the self-help tools provided can resolve your issue, please submit a ticket to our Helpdesk or call 800-414-5756 or 334-670-4357(HELP) . Questions? | Submit Feedback | Student Complaints | Student Disability Services Privacy Statement | Read Our Disclaimer | Accreditation Statement Troy, Alabama 36082 | 1-800-414-5756 | © 2007-2020 Troy University Back to top Album example is © Bootstrap, but please download and customize it for yourself! New to Bootstrap? Visit the homepage or read our getting started guide . -- ')...